{"id":9634,"date":"2026-10-13T22:10:22","date_gmt":"2026-10-13T20:10:22","guid":{"rendered":"https:\/\/iriscolors.fr\/?page_id=9634"},"modified":"2026-10-13T22:10:22","modified_gmt":"2026-10-13T20:10:22","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/iriscolors.fr\/en\/general-terms-and-conditions-of-sale\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>This is an English translation provided for convenience. In case of any discrepancy, the French version of the terms and conditions of sale prevails.<\/em><\/p>\n<h2 class=\"wp-block-heading\">1. Seller<\/h2>\n<p class=\"wp-block-paragraph\">The website iriscolors.fr is published by Iris Eouzan, a painter trading as IrisColors, sole trader (entrepreneur individuel) registered under SIRET number 838 328 938 00017, based in the Loire department (42), France. Contact: contact [a] iriscolors.fr.<\/p>\n<h2 class=\"wp-block-heading\">2. Scope<\/h2>\n<p class=\"wp-block-paragraph\">These terms and conditions of sale apply to every order placed on iriscolors.fr by a consumer: original paintings, prints, other items and custom portraits. Placing an order means accepting them. The applicable terms are those in force on the date of the order.<\/p>\n<h2 class=\"wp-block-heading\">3. Products<\/h2>\n<p class=\"wp-block-paragraph\">Each product is presented with its main characteristics (technique, support, dimensions). Photos are as accurate as possible, but colours may vary slightly from one screen to another. Original paintings are one-of-a-kind pieces, sold subject to availability.<\/p>\n<h2 class=\"wp-block-heading\">4. Prices<\/h2>\n<p class=\"wp-block-paragraph\">Prices are shown in euros, all taxes included (VAT not applicable, article 293 B of the French General Tax Code). Shipping costs are shown in the cart before payment: free in France from \u20ac100, calculated by destination in all other cases. Outside the European Union, any customs duties or local taxes are paid by the buyer. Prices quoted for a custom portrait are guaranteed for 2 months from the date they are sent.<\/p>\n<h2 class=\"wp-block-heading\">5. Orders<\/h2>\n<p class=\"wp-block-paragraph\">Orders are confirmed by email. IrisColors may refuse or cancel an order in the event of an availability, payment or foreseeable delivery problem; the buyer is informed immediately and refunded where applicable.<\/p>\n<h2 class=\"wp-block-heading\">6. Payment<\/h2>\n<ul class=\"wp-block-list\"><li>On the website: credit card, PayPal or bank transfer. Card payments are processed securely by PayPal; IrisColors never has access to bank details.<\/li><li>For custom portraits and hand delivery: cheques and cash are also accepted.<\/li><li>Orders paid by bank transfer or cheque are shipped once payment has cleared.<\/li><li>Custom portraits: a 50% deposit confirms the order; the balance is paid after the customer approves the painting, before shipping.<\/li><\/ul>\n<p class=\"wp-block-paragraph\">Products remain the property of IrisColors until paid in full.<\/p>\n<h2 class=\"wp-block-heading\">7. Delivery<\/h2>\n<p class=\"wp-block-paragraph\">Available paintings are shipped within 15 days of payment, by La Poste, using registered Colissimo with tracking. The lead time for a custom portrait is given to the customer before work begins. If delivery is more than 30 days later than expected, the buyer may cancel the order and be refunded. Hand delivery is possible on request. On delivery, the buyer checks the parcel in front of the delivery person. If the parcel is visibly damaged, the buyer must refuse it with the delivery person and state the reason: without this refusal, the carrier&#8217;s insurance does not allow any compensation. The buyer then informs IrisColors at contact [a] iriscolors.fr.<\/p>\n<h2 class=\"wp-block-heading\">8. Right of withdrawal<\/h2>\n<p class=\"wp-block-paragraph\">In accordance with articles L221-18 et seq. of the French Consumer Code, the buyer has 14 days from delivery to withdraw from the purchase, without giving a reason, by writing to contact [a] iriscolors.fr. The product is returned at the buyer&#8217;s expense, in its original condition, within 14 days of the request. The refund, including the initial shipping costs, is made within 14 days of receiving the returned product.<\/p>\n<p class=\"wp-block-paragraph\">In accordance with article L221-28 of the French Consumer Code, this right does not apply to portraits and works made to order according to the customer&#8217;s specifications. If a portrait is cancelled while in progress, the deposit is not refunded.<\/p>\n<h2 class=\"wp-block-heading\">9. Warranties<\/h2>\n<p class=\"wp-block-paragraph\">Products are covered by the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). For any claim: contact [a] iriscolors.fr.<\/p>\n<h2 class=\"wp-block-heading\">10. Intellectual property<\/h2>\n<p class=\"wp-block-paragraph\">Buying a painting or a print does not transfer any copyright. The works, photos and texts on the website may not be reproduced without the artist&#8217;s written consent.<\/p>\n<h2 class=\"wp-block-heading\">11. Personal data<\/h2>\n<p class=\"wp-block-paragraph\">The information requested is only used to process the order and is never sold. See the <a href=\"https:\/\/iriscolors.fr\/en\/privacy-policy\/\">privacy policy<\/a>.<\/p>\n<h2 class=\"wp-block-heading\">12. Disputes and mediation<\/h2>\n<p class=\"wp-block-paragraph\">These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. The buyer may also use a consumer mediator free of charge; the mediator&#8217;s contact details are provided on request at contact [a] iriscolors.fr.<\/p>","protected":false},"excerpt":{"rendered":"<p>This is an English translation provided for convenience. In case of any discrepancy, the French version of the terms and conditions of sale prevails. 1. 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